Communication Skills Refresher Course

Effective communication between providers, patients and their caregivers supports:

• Provider well-being
• Patient and caregiver engagement
• Therapeutic trust between providers and patients
• Better health outcomes

Yet numerous studies repeatedly report that providers do not receive adequate communication skills training and feel unprepared. Unlike other skills, communication skills are unlikely to improve with experience alone. Training is essential to improving communication skills. 

This course explores various aspects of healthcare communication, including the importance of clear and compassionate communication with patients and their families. Through a series of engaging patient interaction videos and microlearning activities, participants will gain valuable insights, techniques and practical skills to improve patient-provider relationships and outcomes.